FAQ's
In this section, you can find answers to the most commonly asked questions from retailers and customers.
- How do I request an invoice?
- How do I add my credit card in the COOLA portal?
- How do I contact COOLA?
- Why am I seeing two charges on my bank statement?
- Missing item or wrong item
- Damaged items
- Where's my order?
- How do I update my COOLA account information?
- How do I update my COOLA customer portal password?
- How much sunscreen should I use on my face?
- What is blue light?
- How do I protect myself while in the sun?
- How do I reset my password for the customer portal?
- Where can I find the expiration date?